Comments, Compliments and Complaints
We hope to be able to resolve any complaints that parents may have. In the first instance complaints should normally be made to the Head Teacher, and in most cases we find that complaints can be dealt with successfully at this informal level. However, there are two formal routes that you can use if you wish to take the matter further.
You have particular rights in making a complaint about:
• curriculum provision, including RE and collective worship;
• the implementation of the National Curriculum
• exemptions from the National Curriculum;
• the operation of charging policies;
• the provision of the information listed in the section below.
The complaint must first go to the school, through the Head Teacher.
If the complaint cannot be resolved it may be necessary for it to be considered by the Governing Body.
If the complaint is not resolved by the Governing Body it may be referred to Sunderland City Council where it will be considered by councillors. If that fails, the complaint can be referred to Ofsted and thereafter the Secretary of State.
Note: This procedure does not apply to complaints on matters like pupil discipline or individual teachers.
If you would like to make a comment about any aspect of our school life or indeed compliment us on any aspect of our work, please use the link below.